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PAYMENT METHODS
We accept Visa, Mastercard, and Discover. We accept Purchase Orders from schools and institutions with established accounts. Please call us at 800-432-CLAY for further information.
PURCHASE ORDERS
For institutional accounts that use Purchase Orders, it is preferred that you fax your orders to 612-331-8564 (to avoid duplicate orders/shipments).
BACKORDERS/CANCELLED ORDERS
With over 5000 items offered, occasionally there may be out of stock items. We will backorder these at the time of shipment unless you instruct us to cancel in the comments section on the last page of checkout.
SHIPMENT
Most orders are processed and leave our warehouse in 3-4 business days. You have the option of RUSH shipment (for orders received before 12 noon CST - excluding weekends) for an additional $20.00 when checking out.
FOB
FOB refers to a location from which an item would typically be drop shipped. Freight charges are applied from the FOB city and state to your city and state. An exception would be equipment from those locations that we have in stock at our Minneapolis, MN warehouse and elect to ship directly to you. When we bring in large orders of equipment the inbound freight is always less. We will calculate if it is more reasonable to drop ship equipment directly to you or ship the item from our stock.
IMPORTANT RETAIL PICK-UP NOTE
If you are planning to pick-up your order at our retail store:
Order must be placed before 12 noon allowing ONE FULL BUSINESS DAY (M-F) to process your order.
Please call to confirm your order was received (and pick-up time scheduled) as a courtesy to other retail customers.
TAX EXEMPT
Customers in the States of Minnesota and Colorado are charged the appropriate sales tax. For tax exempt purchases, we require a signed ST-3 exemption form, emailed or faxed (612-331-8564) before we can process your order without tax. Our website will add sales tax, but it will not be on your final invoice if we have ST-3.
Customers outside the state are not charged sales tax.
DISCOUNTS
All glaze, tool and special discounts are applied to your invoice after your final check-out.
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ORDERING INFO
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